Herbalize Store Customer Care
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Knowledge base
General
Vaporizers
4
What is a vaporizer?
How do I know which Vaporizer is best for my needs?
How and Why is vaporizing healthier?
What is the difference between Conduction and Convection vaporization?
Orders and refunds
Your order
7
Tracking your order
How do I know if you have received my order?
What about security when I pay by credit card?
I want to buy large amounts, do I get a discount?
I've actually found a product I bought from you, cheaper elsewhere!
View all 7
Return & Refunds
6
Exchanging your product?
Returning product for a refund?
Item damaged or broken when you received it?
Got a faulty/defective item?
Did we send you the wrong item?
View all 6
Warranty
3
Are you authorized resellers?
Does all vaporizers come with a warranty?
What is the warranty on my device?
FAQs
Shipping FAQs
5
How long will the delivery take?
Is the delivery time flexible?
I need a copy of my invoice for my order. How do I go about with it?
How do you package and ship my order?
Where do I track my order?
Price Match & Best Price Guarantee
1
What is the Best Price Guarantee?
Gifts and coupons
Gifts
0
Coupons
1
Coupons for members
Information collected
Privacy policy
1
Information safety and security
Opt-out policy
0
Getting started with us
Your account
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