Return & Refunds

Information about how to return a product at Herbalize Store. We always have 14 Days Free Refund. Please remember to always contact support before you send any products back.

Exchanging your product?
If there’s a problem with your order, such as a product being defective or the wrong product being sent to you, you can easily exchange it. Exchanges ar...
Fri, 7 May, 2021 at 4:50 PM
Returning product for a refund?
In addition to our Exchange Policy, we also offer a 14 Day Refund Policy if you wish to return your order for a refund.  Products returned for a refund ...
Fri, 7 May, 2021 at 4:51 PM
Item damaged or broken when you received it?
You can  start your process with Herbie the bot or follow the instructions below and send us an email with a photo to hello@herbalizestore.com In the hi...
Wed, 28 Apr, 2021 at 5:54 PM
Got a faulty/defective item?
If you notice a defect in your item during use, firstly, check the instructions manual for the product, where you can usually find troubleshooting and warra...
Wed, 28 Apr, 2021 at 5:59 PM
Did we send you the wrong item?
While we take every care to make sure that you are sent the correct items, occasionally we make a mistake.  If we’ve sent you the wrong product, please ...
Thu, 19 Sep, 2019 at 4:42 AM
How to make a return?
Let Herbie the Bot help you with your return! Start your return process by contacting and replying to our bot Herbie. Or Contact our Support via email:...
Wed, 28 Apr, 2021 at 5:11 PM