In order to proceed with your repair/replacement request, we ask you to set up a customer account at the following link:

Storz & Bickel Website:
https://www.storz-bickel.com

Please make sure to select your country before creating an account.

Once your account has been verified, you can register your device under "My Devices" and initiate an RMA.

You will need your invoice, which can be downloaded from your shipping confirmation email.

We hope this information has been helpful.