Herbalize Support

Vaporizers 5

• What Is a Vaporizer and How Does It Work?
• How to Select the Ideal Vaporizer for Your Preferences
• Why and How Is Vaporizing Healthier?
• Conduction vs. Convection: What’s the Difference?
• Dry herb, concentrates or both: which device do I need?

Your order 12

• How to Track Your Order?
• How can I confirm that my order has been successfully placed?
• How secure is credit card payment on your website?
• I would like to place a large order. Are bulk discounts available?
• I found your product cheaper somewhere else. Can you match the price?

View all 12

Return & Refunds 6

• Exchanging your product?
• Returning a Product for a Refund?
• Was the item damaged or broken upon delivery?
• Received the Wrong Item?
• Start Your Return or Warranty Request

View all 6

Warranty 8

• Are You an Authorised Reseller?
• Warranty Coverage: Do All Vaporizers Include a Manufacturer Warranty?
• What is the warranty on my device?
• How do I submit a warranty with Storz & Bickel?
• How do I submit a warranty with Arizer?

View all 8

Shipping FAQs 5

• How long will delivery take?
• Is the delivery time flexible?
• I need a copy of my invoice. How can I get it?
• How do you package and ship my order?
• How to Track Your Order?

Price Match & Best Price Guarantee 1

• What is the Best Price Guarantee?

Delivery problems 4

• My parcel is late or tracking hasn't updated
• My tracking says delivered, but I don't have it
• My parcel is being returned to sender
• Will I pay customs or import fees?

Gifts 1

• Gift Cards

Coupons 2

• Coupons for members
• Why isn't my discount code working?

Privacy policy 3

• Information Safety and Security
• Legal Requirements
• How can I request or delete my personal data?

Opt-out policy 1

• Email Marketing

Your account 3

• Updating Your Account Details
• Payment Options
• Why do I need to log in, and what if my login code doesn't arrive?

Product help 3

• Where can I find the manual or a quick-start guide for my device?
• How do I clean my vaporizer?
• Which grinder should I choose, and how fine should I grind?

Payments and Klarna 1

• How does Klarna work?

Working with us 3

• Do you have an affiliate programme?
• Do you offer wholesale?
• What is the Tree Plant Project?