You can start your process with Herbie the bot or follow the instructions below and send us an email with a photo to hello@herbalizestore.com
In the highly unusual event that the item you ordered is received damaged, please take and email us a photo of the item, your invoice, and the packaging, immediately.
After we have received the photos, we will arrange for a replacement item to be shipped to you.
Please note, that you may be required to send the item back using a return slip provided and paid for by us.
Important: Each item is quality-checked before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.