In addition to our Exchange Policy, we also offer a 14 Day Refund Policy if you wish to return your order for a refund.
Products returned for a refund must meet the criteria of our 14 Day Return Policy,
• Returns must be initiated within 14 days of when you receive your order.
• We only accept returns for unused items in original condition. Unfortunately if your item has been used, we cannot accept it as a return.
• Items must be returned with all original packaging and included accessories (if included).
• Products being returned must be shipped back to us within 15 days of when you received your order.
• Products being returned must have a valid return authorization. Please contact support to receive a return authorization RMA before sending your product back to us.
• We reserve the right to refuse a refund or exchange on a return if it does not meet with our returns policy.
• All sales on glass products are final; No returns are accepted. If arrived broken, send us a photo and we will replace your item.
and are also subject to the following policies:
• We will usually refund you using the same method you used to pay for your order. You may be contacted for further information for some payment methods.
• Your refund will be processed within two business days after we receive your returned item.
How to make a return for Refund?
- Remember to always contact hello@herbalizestore.com before making any returns.
- Our support team will give you an email with your RMA number, the instructions and return address.
- Simply follow the instructions from the email from customer support.
If you’re returning a product because it is defective or the wrong item, please consider exchanging it instead. We are happy to replace your product and strive to ensure you receive exactly what you ordered. If you have any questions, do not hesitate to contact our support team and email us at hello@herbalizestore.com