In addition to our Exchange Policy, we also offer a 14-day Refund Policy if you would like to return your order for a refund.
Products returned for a refund must meet the criteria outlined in our 14-day Return Policy.
• Returns must be requested within 14 days of receiving your order.
• We only accept returns for unused items in their original condition. Unfortunately, we cannot accept items that have been used.
• Items must be returned with all original packaging and any included accessories.
• Returned products must be shipped back to us within 15 days of receiving your order.
• Products being returned must have a valid return authorization. Please contact our support team to obtain an RMA before sending your product back.
• We reserve the right to refuse a refund or exchange if a return does not comply with our Returns Policy.
and are also subject to the following terms:
• We will usually issue a refund using the same payment method you used for your order. For certain payment methods, we may contact you for additional information.
• Your refund will be processed within 2–4 business days after we receive your returned item.
How to Make a Return for a Refund
- Always remember to contact hello@herbalizestore.com before making any returns.
- Our support team will email you an RMA number, along with the return instructions and address.
- Simply follow the instructions provided in the email from our customer support team.
If you are returning a product because it is defective or the wrong item, please consider exchanging it instead. We are happy to replace your product and strive to ensure you receive exactly what you ordered. If you have any questions, please contact our support team at hello@herbalizestore.com.